How to Change/Reset Fund Code for My BITGP Account? - Mobile App Guide

How to Change or Reset the Fund Code for My BITGP Account?

Step 1: Access Security Settings

1. Tap the Account Center icon and go to your profile section.

2. Select Security, then tap Fund Code.

Step 2: Change or Reset Your Fund Code

Scenario 1: If You Want to Change or Update Your Fund Code

1. Tap [Change Fund Code].

2. Enter your new Fund Code.

3. Make sure your Fund Code meets the following criteria:

   • 8–32 characters

   • Includes at least one number, one uppercase letter, and one special character

   • Choose a secure code that's easy to remember but hard to guess

4. Re-enter your new Fund Code to confirm, then tap [Submit]

Scenario 2: If You Forgot Your Fund Code and Want to Reset It

1. Tap [Change Fund Code], then select Forgot your fund code?

2. Enter your new Fund Code.

3. Ensure it meets the same requirements as above:

   • 8–32 characters

   • Includes at least one number, one uppercase letter, and one special character

4. Re-enter the code to confirm and tap [Submit]

Step 3: Complete Verification

• If changing your Fund Code: Enter your current Fund Code, along with the verification codes sent to your email, phone (SMS), or Google Authenticator.

• If resetting your Fund Code: You only need to enter the verification codes from your email, SMS, or Google Authenticator.

• Tap [Confirm] to complete the process.

Important:
After changing or resetting your Fund Code, withdrawals and P2P trading will be temporarily disabled for 24 hours to ensure your asset security. These features will automatically be re-enabled after this period.

FAQs

1. Can I disable the Fund Code instead of resetting it?
   Yes, but it’s not recommended as it lowers the security of your account.

2. Can I reuse the same code for both my Fund Code and other security settings?
   No. For better protection, use a unique Fund Code that’s different from your login password or 2FA code.

3. What if I don’t receive the verification code when resetting my Fund Code?
   Double-check that you’ve entered the correct email or phone number. If it’s correct, check your spam or junk folder. You can also try resending the code.