How to Reset My BITGP Account Password? - Website Guide

This guide explains how to reset your BITGP account password if you have forgotten it or need to recover access.

How to Reset My BITGP Account Password?

Step 1: Initiate Password Reset

1. On the login screen, click on Forgot Password?

2. Enter the registered email address or phone number.

3. Click [Next] to proceed.

Step 2: Security Verification

1. Click [Send], then enter the Email/SMS verification code on the reset page and click [Confirm].

2. If you have enabled Google Authenticator, input the authenticator code as well and click [Confirm].

Note: If you don’t receive the code, check your spam/junk folder or request the code again.

Step 3: Set a New Password

1. Create a new password following these requirements:

   • At least 8-32 characters.

   • Includes a number, uppercase letter, and a special character.

2. Confirm the new password by entering it again and click [Next] to complete the process.

Important: After resetting your password, withdrawals and P2P trading will be disabled for 24 hours to ensure asset security. These restrictions will lift automatically after this period.

FAQs

1. What if I don’t receive the verification code? Double-check the email address or phone number you entered. If it’s correct, check your spam/junk folder or try resending the code.

2. Can I reset my password without access to my registered email or phone? No, you cannot reset your password without access to your registered email or phone.

3. How can I make my password more secure? Use a combination of uppercase, lowercase, numbers, and special characters. Avoid common words or personal information.

4. Are there restrictions on reusing old passwords? Yes, avoid reusing old passwords to ensure account security.