How to Delete/Close My BITGP Account? - Website Guide

How to Delete/Close My BITGP Account? - Website Guide

This guide explains how to delete your BITGP account via the website. Please note that account deletion is irreversible. Ensure you withdraw all funds and settle any pending transactions before proceeding.

Before You Start

Account Deletion Is Permanent: Once deleted, your account cannot be recovered, and all associated data will be permanently erased.
Re-registration Waiting Period: After deletion, you must wait 30 days before registering a new account with the same phone number, email, or ID.
Close or Liquidate All Positions: Ensure all open positions are fully closed or liquidated.
Withdraw All Funds: Confirm that all accounts are emptied and no withdrawals are pending.

How to Delete/Close My BITGP Account on the BITGP Website?

Step 1: Navigate to Profile Settings

Go to your profile settings by clicking the profile icon in the top-right corner of the page.

Step 2: Access Account Settings

In the profile settings, select Dashboard from the left-hand menu. Scroll to the bottom of the Dashboard page to locate the Close Account option.

Step 3: Confirm Account Deletion

1. Read the warnings and confirm your decision by checking the required acknowledgment boxes.
2. Click the Close Account button.

Step 4: Finalize Account Deletion

1. After checking the box labeled "I am aware of the consequences of closing my account," click Close Account to proceed.
2. You may need to complete a verification step, such as entering your account password and completing a security verification process.
3. Once submitted, your request will be reviewed within 24 hours, and your BITGP account will be permanently disabled.

Important Notes

This action is irreversible. Before proceeding, ensure all account balances are withdrawn and active transactions are closed. Closing your account will result in the following:

• All trading and login functionalities will be disabled.
• All API private keys linked to your account will be deactivated.
• All authorized devices will be unlinked from your account.
• Verified identity information will be permanently deleted.
• No rewards or bonuses will be distributed to your account.
• If you previously opened a bank account using BITGP’s bank transfer feature, you cannot use this feature with a new account tied to the same ID card after deactivation.

FAQs

1. Can I recover my BITGP account after deletion?
   No, once deleted, your account cannot be recovered. You’ll need to create a new account to use BITGP again.
2. What happens to my personal data after account deletion?
   Your personal data will be permanently deleted in accordance with BITGP’s privacy policy and applicable regulations.
3. Can I delete my account if there are funds or open transactions?
   No, you must withdraw all funds, complete all transactions, and close active subscriptions (e.g., savings, staking) before deleting your account.
4. Will my trading history and identity information be accessible after deletion?
   No, all trading history and verified identity information will be permanently erased and inaccessible after deactivation.
5. What happens to my API keys and device authorizations after deletion?
   All API keys and authorized devices linked to your account will be automatically disabled.
6. Can I register a new account immediately after deleting my old one?
   No, after deleting your BITGP account, you must wait 30 days before registering a new account with the same phone number, email, or ID. Consider this carefully before proceeding.