How to Reset Security Items When Multiple Security Items Are Lost?

How to Reset Security Items When Multiple Security Items Are Lost?

Losing access to multiple security items—such as your email, phone number, or Google Authenticator—can be challenging, but BITGP provides a streamlined process to help you recover them. This guide explains how to securely reset your security items and regain access to your BITGP account.

How to Reset Multiple Security Items in Your BITGP Account?

Step 1: Initiate the Recovery Process

1. Access the Self-Service Section
   • Go to the Self-Service Section on the BITGP Support page.
   • Select Reset 2FA and choose the specific security item(s) you need to reset.
2. Answer Security Questions
   • Location: Specify the geographical location where you last accessed your account.
   • Device: Indicate whether you logged in using a mobile device or desktop.
3. Provide Account Activity Details
   • Assets Information: List the assets currently in your account and any you’ve marked as favorites.
   • Trading History: Describe the types of trades you’ve conducted on the platform (e.g., spot trading, futures trading, or copy trading).
4. Upload Supporting Documents
   • Submit a clear photo of your identity document: Ensure all details on your ID are legible.
   • Upload a selfie holding your ID: Position the ID next to your face, making sure both are fully visible and clear.
   • If you’ve made a deposit: Provide withdrawal records, including the exact currency, amount, and date of withdrawal. Retrieve these details from the withdrawal platform’s transaction history. Screenshots of deposit records are not accepted.
   • Note: Files must be in PNG, JPG, or JPEG format (up to 2MB for images) or MP4 format (up to 20MB for videos).
5. Submit Your Request
   • Enter the new 2FA method you want to set up.
   • Click Reset to complete the process.

Step 2: Wait for Verification

• After submitting your request:
  • The BITGP support team will review your details and documents.
  • The process typically takes 1–3 business days, depending on the case’s complexity.
  • Updates will be sent to the contact method you provided during recovery.

Tips to Prevent Future Issues

• Backup 2FA Codes: Store Google Authenticator recovery codes in a secure place.
• Regularly Update Information: Keep your email and phone number current.
• Enable Extra Security Measures: Use anti-phishing codes and regularly monitor your account activity.

FAQs

1. How long does the recovery process take?
   It typically takes 1–3 business days, depending on the complexity of your case.
2. What documents are required for verification?
   You’ll need a government-issued ID, a selfie holding the ID, and deposit history (if applicable).
3. Can I reset my 2FA without answering the security questions?
   No, completing security verification is mandatory to ensure your account’s safety.
4. What happens if my request is rejected?
   You’ll receive instructions to update your details or provide additional information to proceed.
5. How can I contact BITGP support if needed?
   Visit the Contact Us section in the BITGP Help Center or email [email protected].