How to Change My BITGP Account Password? - Mobile App Guide

This guide explains how to change your account password via the BITGP mobile app to enhance security or recover access to your account.

How to Change My BITGP Account Password?

Step 1: Access Security Settings

1. Tap on the Account Center Icon and go to your profile section.

2. Select Security from the menu and tap on Login Password.

Step 2: Change Your Password

1. Enter and confirm your new password, then tap [Submit].

2. Ensure the password meets the following requirements:

   • At least 8-32 characters

   • Must include a number, uppercase letter, and special character (e.g., ~`!@#$%^&*() _ -+={}[]|;:,<>.?/)

3. Enter your current password and tap [Send] to receive an Email/SMS verification code.

4. Input the verification code and tap [Confirm] to successfully change your password.

5. If you have enabled Google Authenticator, input the Google Authenticator code and tap [Confirm] to finalize the process.

Important: After changing your password, withdrawals and P2P trading will be disabled for 24 hours to ensure asset security. Restrictions will lift automatically after this period.

FAQs

1. Can I change my password without 2FA enabled?
   Yes, but enabling 2FA is highly recommended for enhanced security.

2. How often should I update my password?
   Regularly update your password, especially if you suspect unauthorized access. It’s recommended to change it every 3–6 months.

3. Are there restrictions on reusing old passwords?
   Yes, avoid reusing old passwords to maintain account security.

4. What should I do if I suspect unauthorized access to my account?
   Change your password immediately, enable 2FA, and contact BITGP Support for assistance.

5. What if I lose access to my registered email or phone?
   Check with your email/phone providers to recover the email or phone number, or proceed to the self-service page to reset it.