How to Reset Phone Number for My BITGP Account? - Mobile App Guide

This guide explains how to reset the phone number linked to your BITGP account via the mobile app if you no longer have access to your current phone number.

How to Reset the Phone Number for My BITGP Account?

Step 1: Change Verification Method

1. On the login page, after entering your credentials, tap [Verification Method Unavailable?].

2. Select Phone Number Reset Request and tap [Continue].

3. Tap [OK] to acknowledge the confirmation message.

Important: After changing your phone number, withdrawals and P2P trading will be disabled for 24 hours to ensure account security. These restrictions will be lifted automatically after this period.

Step 2: Bind a New Phone Number

1. Enter your new phone number and tap [Send Code] to request an SMS verification code.

2. Input the verification code and tap [Reset].

3. Tap [OK] to finalize the process and acknowledge the confirmation message.

FAQs

1. What if I don’t receive the SMS verification code on my new phone number?
Ensure that the phone number is entered correctly. If the issue persists, try resending the code.

2. Will resetting my phone number affect my account security?
No, your account remains secure as the reset process requires verification to confirm account ownership.

3. Can I use the same phone number for multiple BITGP accounts?
No, each phone number can only be linked to one BITGP account.

4. How long does it take for withdrawals and P2P trading restrictions to lift after resetting my phone number?
The restrictions will automatically lift 24 hours after resetting your phone number.