How to Change Google Authenticator for My BITGP Account? - Mobile App Guide

This guide explains how to change the Google Authenticator linked to your BITGP account using the mobile app.

How to Change Google Authenticator for My BITGP Account?

Step 1: Access Security Settings

1. Tap the Account Center icon and go to your profile section.

2. Select Security, then tap Google Authenticator.

3. Tap [Change Google Authenticator].

Step 2: Bind a New Google Authenticator

1. Open the Google Authenticator app.

2. Scan the QR code displayed on the Change Google Authenticator page, or copy and manually enter the setup key.

3. Enter the new 6-digit code generated by the app and tap [Next].

Important: After changing Google Authenticator, withdrawals and P2P trading will be disabled for 24 hours to ensure asset security. These restrictions will be lifted automatically after this period.

Step 3: Complete Verification

1. A verification code will be sent to your registered email or phone number.

2. Enter both the email/phone verification code and the existing Google Authenticator code.

3. Tap [Confirm] to complete the process.

FAQs

1. Can I use the same QR code or key on multiple devices?
No, each QR code or key is unique and linked to a single device. You must generate a new code for each setup.

2. What if my new authenticator app doesn’t generate valid codes?
Ensure your device’s time is synced correctly, as incorrect time settings can cause code generation issues.

3. Does changing Google Authenticator affect my account security?
No, as long as the new authenticator is properly set up and verified, your account security remains unaffected.