How to Enable Google Authenticator for My BITGP Account? - Mobile Guide

This guide explains how to enable Google Authenticator in the BITGP app to enhance your account’s security with Two-Factor Authentication (2FA).

How to Enable Google Authenticator for My BITGP Account?

Step 1: Access Security Settings

1. Tap the Account Center icon and go to your profile section.
2. Select Security, then tap Google Authenticator.
3. Tap [Next] to proceed.

Step 2: Set Up Google Authenticator

1. Open the Google Authenticator app, tap the “+” icon, and choose either Scan a QR code or Enter a setup key.
2. Scan the QR code displayed in the BITGP app, or manually enter the setup key provided.
3. Input the 6-digit code generated by the Google Authenticator app.
4. Tap [Next] to finalize the setup.

Important: Store the backup key in a secure place. This key is crucial for account recovery if you lose access to your device.

FAQs

1. What if I lose access to my Google Authenticator app?
   Use the backup key to regain access, or reset it via the self-service page on BITGP.
2. Can I disable Google Authenticator after enabling it?
   Yes, but it’s not recommended, as it lowers your account’s security.
3. Which actions require Google Authenticator verification?
   Logging in, withdrawing funds, and making sensitive changes such as updating your password or modifying security settings.
4. Can I use other authentication apps instead of Google Authenticator?
   Yes, but ensure you use a trusted One-Time Password (OTP) app from a reputable developer to avoid potential risks.
5. What should I do if my QR code isn’t working?
   Manually enter the setup key into your authentication app instead of scanning the QR code.