How to Enable Google Authenticator for My BITGP Account? - Website Guide

This guide explains how to enable Google Authenticator on the BITGP website to strengthen your account’s security with Two-Factor Authentication (2FA).

How to Enable Google Authenticator for My BITGP Account?

Step 1: Access Security Settings

On the Security page, click either the Google Authenticator option or the [Configure] button to proceed.

Step 2: Set Up Google Authenticator

1. Open the Google Authenticator app and tap the “+” icon.
2. Scan the QR code displayed on the BITGP website, or manually input the setup key.
3. Enter the 6-digit code generated by Google Authenticator.
4. Tap [Submit] to finalize the setup.

Important: Store the backup key in a secure location. This key is critical for account recovery if you lose access to your device.

FAQs

1. What if I lose access to my Google Authenticator app?
   Use your backup key to regain access, or reset it via the self-service page on the BITGP website.
2. Can I disable Google Authenticator after enabling it?
   Yes, but it’s not recommended, as it weakens your account’s security.
3. Which actions require Google Authenticator verification?
   Logging in, withdrawing funds, and making sensitive changes such as updating your password or modifying security settings.
4. Can I use other authentication apps instead of Google Authenticator?
   Yes, but ensure you choose a trusted One-Time Password (OTP) app from a reputable developer to minimize risks.
5. What should I do if my QR code isn’t working?
   Manually enter the setup key into your authentication app instead of scanning the QR code.