How to Recover Your BITGP Account After Losing Access

How to Recover Your BITGP Account After Losing Access?

This guide explains how to use the BITGP self-service portal to recover your account if you’ve lost access to your email, phone number, or Google Authenticator. Use this recovery process if you can’t complete two-factor authentication (2FA), have forgotten your security credentials, or no longer have access to one or more verification methods.

Things to Note Before You Start

• Purpose of Recovery: This process is for users who have forgotten or lost access to their verification methods and can no longer log in.
• Multiple Methods: Recovering two or more methods may require live verification or a live video submission.
• Temporary Restrictions: Withdrawals and other functions will be disabled for 24 hours after recovery is complete.

How to Recover Your BITGP Account

Step 1: Start the Self-Service Recovery

For BITGP Website:

1. Click the Customer Support Icon in the bottom-right corner.
2. Navigate to Self-Service and find the Account section.
3. Select Account Recovery.

For BITGP Mobile App:

1. Tap the Customer Support Icon in the top-right corner.
2. Go to Self-Service and locate the Account section.
3. Choose Account Recovery.

Step 2: Choose the Verification Method(s) to Recover

1. Enter your registered Email Address or Mobile Phone Number.
2. Select the method(s) you’ve lost access to:
   • Email
   • Phone Number
   • Google Authenticator
3. You may select one or multiple options.
4. If you choose two or more, live verification or a video may be required.
   Note: Recovery may take longer if video verification is needed.

Step 3: Confirm Your Account Details

1. Answer account-related questions, such as your last login date and reason for recovery.
2. Click Continue after completing the form.

Step 4: Submit Verification Documents

1. Upload Your Deposit Record (if available):
   • Submit deposit records as videos only.
   • Supported format: MP4, up to 20MB.
2. Upload Identification Documents: Provide the front and back of your ID or passport.
3. Upload a Selfie: Hold your ID next to your face.
   Note: Image uploads must be in JPG, PNG, or JPEG format and under 2MB.

Step 5: Wait for Review

• Submit your request, and the BITGP team will verify it.
• You’ll receive a notification once there’s an update.

FAQs

1. What if I lost all verification methods?
   You can recover multiple methods (email, phone, or Google Authenticator). If two or more are selected, video verification is required for security.
2. How long does recovery take?
   Most cases are reviewed within 1 business day. If video verification is needed, it may take 3–5 business days, depending on the submitted information.
3. Why are withdrawals disabled after recovery?
   To safeguard your assets, withdrawals and sensitive features are temporarily disabled for 24 hours after recovery.
4. Will I be notified after my account recovery is successful?
   Yes, you’ll receive a notification once your request is reviewed and completed. If there’s no update after some time, contact BITGP customer support.
5. What if I no longer have a deposit record?
   You can skip this step and proceed with the remaining verification. Approval will depend on the other submitted details.
6. Can I speed up the review process?
   Providing accurate information and clear video verification can help. However, the timeline varies based on case complexity.
7. Will my trading or assets be affected?
   Your assets remain secure during recovery. Features like withdrawals and P2P trading will be restricted during the process and for the 24-hour security lock period afterward.