How to Delete/Close My BITGP Account? - Mobile App Guide

How to Delete/Close My BITGP Account? - Mobile App Guide

This guide explains how to delete your BITGP account using the mobile app. Note that deleting your account is irreversible. Ensure you withdraw all funds and settle any pending transactions before proceeding.

Before You Start

Account Deletion Is Permanent: Once deleted, your account cannot be recovered, and all associated data will be permanently erased.
Re-registration Waiting Period: After deletion, you must wait 30 days before registering a new account with the same phone number, email, or ID.
Close or Liquidate All Positions: Ensure all open positions are fully closed or liquidated.
Withdraw All Funds: Confirm that all accounts are emptied and no withdrawals are pending.

How to Delete/Close My BITGP Account on the BITGP Mobile App?

Step 1: Navigate to Profile Settings

1. From the BITGP mobile app homepage, tap the menu icon in the top-left corner.
2. On the menu screen, tap the profile bar at the top to access your profile settings.
3. Select Close Account to proceed.

Step 2: Confirm Account Deletion

1. Read the warnings displayed on the screen.
2. Check the acknowledgment boxes to confirm you understand the consequences.
3. Tap the Close Account option to continue.

Step 3: Finalize Account Deletion

1. Carefully review the risk warning clauses, check the box to acknowledge the consequences of account closure, and tap Next to confirm your decision.
2. You may need to complete a verification step, such as entering your account password and completing a security verification process.
3. After submitting your request, the review process will be completed within 24 hours, and your BITGP account will be permanently disabled.

Important Notes

This action is irreversible. Before proceeding, ensure all account balances are withdrawn and active transactions are closed. Closing your account will result in the following:

• All trading and login functionalities will be disabled.
• All API private keys linked to your account will be deactivated.
• All authorized devices will be unlinked from your account.
• Verified identity information will be permanently deleted.
• No rewards or bonuses will be distributed to your account.
• If you previously opened a bank account using BITGP’s bank transfer feature, you cannot use this feature with a new account tied to the same ID card after deactivation.

FAQs

1. Can I recover my BITGP account after deletion?
   No, once deleted, your account cannot be recovered. You’ll need to create a new account to use BITGP again.
2. What happens to my personal data after account deletion?
   Your personal data will be permanently deleted in accordance with BITGP’s privacy policy and applicable regulations.
3. Can I delete my account if there are funds or open transactions?
   No, you must withdraw all funds, complete all transactions, and close active subscriptions (e.g., savings, staking) before deleting your account.
4. Will my trading history and identity information be accessible after deletion?
   No, all trading history and verified identity information will be permanently erased and inaccessible after deactivation.
5. What happens to my API keys and device authorizations after deletion?
   All API keys and authorized devices linked to your account will be automatically disabled.
6. Can I register a new account immediately after Deleting my old one?
   No, after deleting your BITGP account, you must wait 30 days before registering a new account with the same phone number, email, or ID. Consider this carefully before proceeding.