How to Reset My BITGP Account Password? - Mobile Guide

How to Reset My BITGP Account Password? - Mobile Guide

This guide explains how to reset your BITGP account password using the mobile app if you’ve forgotten it or need to regain access.

How to Reset My BITGP Account Password?

Step 1: Initiate Password Reset

1. On the login screen, tap Forgot Password?
2. Enter your registered email address or phone number.
3. Tap [Continue] to proceed.

Step 2: Security Verification

1. A verification code will be sent to your registered email or phone number.
2. Enter the code in the app’s designated field and tap [Confirm].
3. If Google Authenticator is enabled, input the authenticator code and tap [Confirm].

Note: If you don’t receive the code, check your spam/junk folder or request a new one.

Step 3: Set a New Password

1. Create a new password that meets these requirements:
   • 8–32 characters.
   • Includes at least one number, one uppercase letter, and one special character.
2. Re-enter the new password to confirm, then tap [Next] to complete the process.

Important: After resetting your password, withdrawals and P2P trading will be disabled for 24 hours to protect your assets. These restrictions will lift automatically after this period.

FAQs

1. What if I don’t receive the verification code?
   Verify the email address or phone number you entered. If correct, check your spam/junk folder or resend the code.
2. Can I reset my password without access to my registered email or phone?
   No, access to your registered email or phone is required to reset your password.
3. How can I make my password more secure?
   Use a mix of uppercase and lowercase letters, numbers, and special characters. Avoid common words or personal details.
4. Are there restrictions on reusing old passwords?
   Yes, reusing previous passwords is discouraged to maintain account security.