How to Deal with Mis-deposit into BITGP Hot Wallet?

This article explains how to address the issue of a mis-deposit into BITGP’s hot wallet. A mis-deposit typically occurs when users accidentally send funds to an incorrect address, such as a BITGP hot wallet. BITGP provides guidance and support for recovering such deposits where possible, but specific requirements must be met.

What is a BITGP Hot Wallet?

BITGP's hot wallet is a secure, system-controlled address used for platform operations like transaction settlements and liquidity management. It is not designed for individual user deposits. Funds mistakenly sent to a hot wallet are not automatically credited to your account.

Key Points to Note

• Self-responsibility: Double-check deposit addresses to avoid errors.

• Recovery eligibility: BITGP may assist in recovering funds if the mis-deposit meets specific conditions.

• Fees and timelines: Recovery may involve fees and take time to process.

How to Resolve a Mis-deposit into BITGP Hot Wallet?

Step 1: Verify the Deposit Details

1. Check the blockchain explorer:

   • Confirm the transaction’s success and details (e.g., amount, destination address).

2. Review your deposit history:

   • Log in to your BITGP account and go to Assets > Deposit History.

Step 2: Confirm Recovery Eligibility

BITGP can assist only if the mis-deposit meets the following criteria:

• The address belongs to BITGP.

• The mis-deposit involves supported tokens or networks.

• Recovery is technically feasible (e.g., tokens are accessible in BITGP’s hot wallet).

Step 3: Submit a Recovery Request

Click Submit a Request to access the support form:

• Select Deposit Issue, then choose On-chain Deposit and I made a wrong deposit as your inquiry type.

Fill in all required fields, including your UID, Amount and Token Type, Transaction Hash, Blockchain, Deposit Address, Email Address, and Subject.

In the Description field, clearly state that this is a "Mis-deposit into BITGP Hot Wallet" and provide any additional relevant details.

Step 4: Await Response

• Timeline: Asset Recovery requests typically receive an initial response within 24–48 hours, and the resolution process, depending on the complexity, may take 10 business days.

• Fees: Recovery fees may vary based on the asset type and complexity of retrieval.

FAQs

1. What is a BITGP hot wallet?

   A BITGP hot wallet is an online wallet used to manage deposits and withdrawals on the platform. It enables fast and efficient transactions, with strong security measures in place.

2. Can I recover funds sent to an incorrect BITGP address?

   Recovery is possible for supported assets if the address belongs to BITGP.

3. What happens if I send unsupported tokens to BITGP?

   Recovery may not be possible if the token is unsupported or technically inaccessible.

4. Why does recovery take time?

   Each request involves technical checks and security reviews, ensuring user funds remain secure.