Announcement Center
How to Deal with Wrong Deposit?
BITGP
2024-08-27 01:14
Dear Global BITGPters,
If you encounter the problem of wrong deposit, please follow the instructions below:
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1. Deposit to a non-BITGP address
BITGP will not be able to help you retrieve assets.
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2. The deposit amount is less than the minimum deposit amount
BITGP will not be able to assist you to deposit it to your account.
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3. Deposit A currency to B currency address (eg: deposit BTC to BCH address of BITGP)
Please provide your UID, deposit currency, deposit quantity, deposit address, blockchain transaction ID and specific situation that you encountered to the email of our customer service.
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4. Deposit currency not listed on BITGP to BITGP
Please search for the help of online customer service or email to
[email protected].
Email address:
[email protected]
We will submit it to the wallet technical staff for retrieving and processing. For that such problems require a lot time and work, the processing cycle for such problems is relatively long, which will at least take one month or more. Please wait patiently.